Privacy Policy
Effective January 1, 2026
A&C Twin Falls Spray Foam Insulation, twinfallssprayfoaminsulationsolutions.com, team@twinfallssprayfoaminsulationsolutions.com
Who this policy covers
This policy explains how A&C Twin Falls Spray Foam Insulation, an insulation contractor in Twin Falls, ID, handles the information you share with us through this website. It covers every page of our site, starting with our home page, and the calls, emails and messages that begin here.
We're a small local crew based in Twin Falls, ID 83301, and you can read more about us on our about page. We collect what we need to answer you and do the job, and we don't sell it.
What information we collect
When you fill out our estimate form, we ask for your name, phone number, email, address and a few words about the job, like a drafty upstairs or a cold crawl space. You decide what goes in the form, so share only what you're comfortable with.
When you call or email us, we keep your number or email address and our notes from the conversation, so we don't have to ask you the same questions twice.
Like most websites, ours also collects some details automatically when you visit, such as your browser, your device, the pages you look at and your general area based on your internet address. We use this to see which pages people find useful and which ones need work.
How we use cookies and analytics
Cookies are small files a website saves in your browser. Our site and the tools it runs on may use them to remember your visit and count traffic, and we look at that traffic as totals rather than tracking you as a person.
You can block or delete cookies in your browser settings. The site will still work, though some features, like the form, may ask you to reload or fill things in again.
How we use your information
We use what you give us to reply to your request and set up a free estimate.
We use it to plan and do the work, send estimates and invoices, and follow up after the job.
We use site traffic details to fix problems and make the site easier to use.
We keep records when tax, insurance or other business rules require it.
We don't sell or rent your personal information, and we don't hand it to other companies for their marketing.
Who else may see your information
Our estimate form runs on an outside form service, so what you type passes through that service and is stored there before it reaches us. We also use everyday business tools like email, phone and accounting software, and those companies handle data under their own privacy policies.
We may share information if the law requires it, such as a court order, or when we need to protect our rights or someone's safety. If the business were ever sold, customer records would go to the new owner, who would have to follow this policy.
How long we keep it
We keep form submissions and messages as long as we need them to answer you and finish the work. If you hire us, we keep job records, like what we installed and where, as long as business and tax rules require and as long as they help if you call us back about that job.
When we no longer need information, we delete it or remove the details that tie it to you.
How we protect it
We limit who on our team can see customer information and use password-protected accounts for our records. No website or email system is perfectly secure, so please don't send payment card numbers or other sensitive details through the form or by email.
Your choices and rights
You can ask us what information we have about you, ask us to correct it, ask us to delete it, or tell us to stop contacting you. Some laws require us to keep certain records, and if that applies we'll tell you what we have to keep and why.
Before we change or delete anything, we may ask a question or two to confirm the request came from you. Depending on where you live, state law may give you more rights, and we'll honor them.
Children's privacy
This site is meant for homeowners and property managers, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version is always the one on this page, so check back if you want to see what's changed.
How to raise a privacy question or concern
If you have a question about this policy or think we've mishandled your information, call us at (208) 544-9023 or send us a note through our contact page. We'll look into it and reply within 1 business day.
We answer the phone Mon–Fri from 8 AM to 11 PM and Sat–Sun from 7 AM to 11 PM.